To enable the printer to validate the certificate, import trusted CA Certificate Authority certificates into the printer. To import the certificate, go to the Certificates page, and then follow the onscreen instructions. I can't find much online about this in relation with Officewhere can I get that cert at to import it? Go to Solution. When you set scan to email profile for your printer, you have a checkmark to request server's scertificate option This gave me a different error that said the SMTP server was busy, but that was fixed by matching the "From" address to my login.

Thank you for your help and explanation!

hp scan to email office 365 not working

Impoosible pour moi de le mettre en place, pourtant les memes paramtres pour l'envoi des alarmes fonctionne. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic.

New member. Message 1 of 5. HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. Level Message 2 of 5. Hi John, When you set scan to email profile for your printer, you have a checkmark to request server's scertificate option Say thanks by clicking the Kudos thumb up in the post. Message 3 of 5. Message 4 of 5.This post covers how to configure the HP Officejet to scan to email directly via Office Generally speaking it is often easier to configure an IIS or other SMTP server to act as an internal relay for messaging through Office for office based devices such as scanners and photocopiers, however, sometimes this is not practical, especially in small environments where there is no server.

E-Mailing directly from the Officejet is easy to setup and takes only a couple of minutes to setup. First of all, ensure that your Officejet is connected to your network and has access to the internet. You then need to find out what IP address the printer has, you can do this by doing the following:. Make a note of the IP address. Browse to to the IP address of your printer from a computer connected to the same network and you will be presented with the Officejet embedded web server administration system.

Enter the email address of the account that you are going to be sending messages from. This has to be a valid Office user in your tennat. Step 4 of 5 asks you to specify a maximum message size and default CC options.

As the default maximum message size in Office is 25Mb I decided to set this to 20Mb so that there is a little bit of margin. Hopefully you should see the following:. Glad it helped. Your email address will not be published. Notify me of followup comments via e-mail. You can also subscribe without commenting. Skip to primary navigation Skip to main content Skip to primary sidebar This post covers how to configure the HP Officejet to scan to email directly via Office Click Next to move on to step 2.

Click next to move on to step 3 of 5. I chose not to receive an automatic CC of the message. You can now scan to email directly from your Officejet Pro via Office Comments Hi I have a Xerox Workcentre and do the same configuration you did but to no avail. Leave a Reply Cancel reply Your email address will not be published.The test was unsuccessful. Try again. Microsoft support say all the setting er OK.

I have tested the same setting on another model and it works. There is no firewall blocking, but still an error. Firmware is updated to the newest from HP website. I also suggest ensuring that multi-factor authentication is disabled for the configured email user, such security settings may preventthe printer from connecting. The following settings need to be correct: Default From Address - This gets specified before you go into the server settings.

This needs to be the same as the licenced O account that you are using to scan with. JoeBlogs example. Hi, I'm having a similar issue. I've setup scan to email for a set of users but 3 of them I'm getting the "Test was unsuccessful. Try again". I have all the same smtp server settings and the correct smtp authentication credentials as well.

I've verified by logging into web mail as the user and the username and passwords are correct. Is there a way to get into some low level logging to see exactly what the issue is? The error message provided by the printer is very generic. I have all the users setup the same way but only 3 users are having this issue when I run the test.

The others complete fine. Please advise. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. This topic has been archived.

Information and links in this thread may no longer be available or relevant.

If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. New member.Setting up a Multi-function device to scan to email via Office is easy. This Microsoft document lists the three possible methods, which are:. Which method you should use depends on your environment.

The disadvantage of this method is that it requires the printer to use a licensed Office account. But it is very easy to setup. Before you begin configuring the printer, make sure you know the username and password of the Office account you are going to use. The HP PageWide has got a nice internal address book for storing email addresses which makes scanning to email quick and easy. Your email address will not be published.

Notify me of followup comments via e-mail. You can also subscribe without commenting. Skip to primary navigation Skip to main content Skip to primary sidebar Setting up a Multi-function device to scan to email via Office is easy.

Login to the printers web interface. Scan a document!

hp scan to email office 365 not working

Here is a video showing how to setup scan to email on Office as per the above: Related. Comments Thanks for the help!

Leave a Reply Cancel reply Your email address will not be published.Check your configurations and try again".

Set Up Scan to Email Using the HP Embedded Web Server - HP Printers - HP

Go to Solution. If you experience any difficulties using this configuration, please let me know the exact error provided as a result of the configuration test.

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP - Configure Scan to Office 365

I have the HP scanning is working fine, but when I scan as a PDF then go to share for a email the email is not going through to the person. I have several email accounts but this is my primary account. Do you suggest I reinstall my email address or do I need to use my msn account.

If I do can you tell me how to do iy. I have tried absolutely everything to get the scan to email function to work properly on my mac. I've change the SMTP settings numberous times, added a special password for gmail to connect. I'm at a loss. I have HP Officejet proI followed the instuction to setup the 'From' outgoing email profile but I still get credential error when I tested out using 'Save and Test" option. Didn't find what you were looking for?

Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 8. HP Recommended. Product: HP Officejet Pro Hello I have been trying to set up the scan to email function on my new printer with no luck.

Currently the printer can scan to my computer, but not to email. Thanks Solved! Tags 4. Level Message 2 of 8. Shlomi Say thanks by clicking the Kudos thumb up in the post. Tags 2. Message 3 of 8. Message 4 of 8. Message 5 of 8. Message 6 of 8.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. We recently changed over from Rackspace the "Scan-to-email" function worked then and upgraded to Office I went into the settings on the multi-function device and change the email server to: smtp.

Changed the port to and changed the authorized user email to the Office email and had the user update her password. For a while we were getting: "Connection Error 0x " so we had a technician from out leasing company out and he couldn't figure it out.

So I found this article: link. I've reset the device to factory settings and followed option 1 of that article and now I'm getting: "Connection Error 0x ". Thanks for your feedback. Does the device meet the requirements I mentioned above? If yes, please set up the device correctly according to the requirements. To test it, we can use Outlook client. Here are the detailed steps:. Click more settings and set as the following screenshot shows:.

After the configuration, if you can successfully send and receive messages, it means the office server is fine when using SMTP client submission. The issue may be related to the scan email device. Given the situation, we recommend you contact the IT administrator of your organization for further investigation.

Did this solve your problem? Yes No.Check our tips and fixes!

hp scan to email office 365 not working

Sign out. Select registration option. Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model.

HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP - Configure Scan to Office 365

How does HP install software and gather data? Are you working from home?

hp scan to email office 365 not working

Follow the steps below in the order presented to set up scanning and sending to Office To navigate this document, click a step heading to expand that section and then follow the instructions provided. Follow the steps in the order presented. Step one: Configure Certificates for Scan to Office There are two methods for configuring certificates for Scan to Officeas listed below.

Click the method that you would like to use to expand the section, and then follow the steps provided. Method two should be used only as an interim measure until the proper certificate can be loaded. Method one: Obtain the certificate needed to validate the Sharepoint Online servers Follow these steps to obtain a valid certificate and import the certificate into the printer to validate the Sharepoint Online servers.

Step 1: Obtain a valid certificate Follow these steps to obtain a valid certificate:. From the Tools menu, click Internet Options. Click the Content tab, and then click Certificates. Figure : Export Certificates from Windows. Select the DER encoded binary X. CER option, and then click Next. Type the Sharepoint destination path and filename, and then click Next. Click Finishand then click OK. To ensure data security in the Embedded Web Server EWSor for more information on how to create, install, or manage certificates, refer to the following document:.

Step 2: Import the certificate into the printer Follow these steps to import the certificate into the printer:. Obtain the printer's IP address using the printer control panel:.

From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to view the printer's IP address or host name. In the browser address line, type the IP address or host name exactly as it displays on the printer control panel.

Press the Enter key on the computer keyboard. The EWS opens. Figure : Example of an IP address in a browser address line. On the EWS page, click Sign In in the top right corner, and log in using the administrator credentials. On the top navigation bar, click the Security tab, and in the left navigation pane, click Certificate Management.

Method two: Disable the server validation for Scan to Sharepoint note: This method is not recommended. Though the scanned data sent will be encrypted, there is no validation that the server receiving the scans is the intended server. This method should only be used as an interim measure until the proper certificate can be loaded.


thoughts on “Hp scan to email office 365 not working

Leave a Reply

Your email address will not be published. Required fields are marked *